FAQ

Q. Where can I get parts for the item I purchased?
A. You can get directly from us,we have a huge range of spare parts.

Q. Does the item come assembled?
A. Almost all of our items are 90% Assembled.

Q. How will I receive the tax invoice?
A. You will need to send us a message requesting a tax invoice, and we will send it to your email.

Q. I have not received any response to my message from you. Can you give me a reason?
A. We usually reply to messages within 24 to 48 business hours of receiving a message.

Q. The item I purchased is not working how do I contact you?
A. Please contact us and send us your details and invoice number, We will respond to you within 24-48 business hours

Q. Whatare the options for methods payment?
A. PayPal, Money order, Bank Cheque, visa or master card. Please contact us if you wish to pay by credit card

Q. Can I pick the item?
A. Yes, we allow pick ups. Our warehouse location is- 1/191 The Horsley Drive Fairfield NSW 2165 Australia (Entry from Tangerine Street).

Q. Is there a showroom or a store where I can actually see the product?
A. Currently, we simply deliver items from our warehouse to your address. However, we have a showroom in
    Sydney where some products are displayed. Just contact us if you need further information in this regard.